Join Imee in a captivating interview as she delves into the world of customer service with Sandra Alves, a seasoned professional with 22 years of experience in the industry. Sandra shares her unique perspective on life in customer service, offering valuable insights and wisdom gained through her extensive career. She touches upon the importance of empathy, active listening, and effective communication in fostering positive customer experiences. viewers gain a deeper understanding of the personal growth and development opportunities that exist within the customer service profession. Imee concludes the interview by highlighting the key takeaways from Sandra's wealth of experience, leaving viewers with a renewed appreciation for the dedication and skill required to excel in customer service.